FREE SHIPPING
Free shipping applies to most orders over $150 sent standard ground service within the lower 48 states. Custom items not shown in this catalog along with items marked with "Does not qualify for free shipping" are excluded from the free shipping offer. Items excluded from the offer are subject to change without notice. Due to the ever-rising cost of outbound shipping, any order with backordered item(s) may be held until the backordered item(s) arrives.
PACKAGE BEES/QUEENS/NUCS TERMS & CONDITIONS
EXPEDITED ORDERS
Mann Lake Ltd. will not be held liable for any shipping delay caused by a shipping carrier.
Expedited orders are only delivered Monday - Friday with no Saturday deliveries and no deliveries during observed holidays. Below are the cutoff times for web orders during the weekday based on branch location. Note: Expedited orders placed on Fridays after the cutoff times listed below will not be processed until the following Monday.
Woodland, CA – USPS: 1:00 PM PST; UPS: 1:00 PM PST
Wilkes-Barre, PA – USPS: 2:00 PM EST; UPS: 1:00 PM EST
Marshall, TX – USPS: 1:00 PM CST; UPS: 1:00 PM CST
Hackensack, MN – USPS: 12:00 PM CST; UPS: 2:00 PM CST
Clarkson, KY - USPS: N/A; UPS: 2:00 PM CST
Winter Haven, FL – USPS: 12:00 PM EST; UPS: 1:00 PM EST
Note: USPS Priority Mail is a standard ground service and is not considered an expedited shipping method. Packages shipped via UPS Next Day Air will be delivered the next business day. For packages needing Saturday delivery please call us to discuss pricing. If you need your order expedited, please call 800-880-7694 to ensure it's processed as quickly as possible.
SHIPPING ESTIMATES
Although we try to be accurate with shipping charges, some circumstances can affect the final cost. If the cost to ship your order is higher than what you were quoted during checkout, we will contact you before we proceed with shipping.
FREIGHT CHARGES
You pay all freight costs unless otherwise stated or agreed upon. Next day, 2 day and 3 day air shipments are available at an additional cost. Freight is figured by dimensional weight, call (866) 920-5750 for freight quote.
INTERNATIONAL SHIPPING
On international orders, the recipient is responsible for payment of applicable duties, taxes and other fees. Gift orders may be assessed duty depending on the country. Please contact your Customs office for information on duties, taxes and restricted items.
CONVENIENT WAYS TO PAY
Visa, Discover, MasterCard, American Express, Check with Order, Check by Phone, Wire Transfer or PayPal (PayPal online only).
OVERPAYMENTS
Overpayments may be refunded or credited to your account.
ORDER FOR EXPORT
Quotes on orders for export may include shipping, special packaging, and documentation at a customer’s request. Please call us for quotes. All shipments for export are subject to prepayment in U.S. Funds. The customer agrees that they will be responsible for all product, shipping and destruction expenses if any ordered product is rejected by the importing county's customs' agency.
ADDITIONAL CHARGES
WARRANTY
Mann Lake Bee & Ag Supply warrants its equipment to be free of defects in material and workmanship. If within 30 days of purchase you feel an item to be defective, please call 800-880-7694. Warranty does not cover damage to equipment arising from alteration, abuse or use of product for other than its intended purpose.
DAMAGED FREIGHT
All merchandise is shipped "F.O.B. Shipping Point". This is a legal term that means all merchandise becomes your property as soon as we give it to the freight carrier. The freight carrier is responsible for complete and safe delivery of your merchandise. It is your responsibility to inspect the merchandise when it is delivered and note damage with carrier. If the freight carrier fails to deliver your merchandise in good condition, it is your responsibility to contact us so that we can file a claim with the carrier on your behalf.
SPECIAL ORDERS
Special orders may require a deposit. Please call 800-880-7694 for more information.
PICK-UP ORDERS
A call before you arrive will help us serve you in the fastest manner possible. In most cases, we can have the order ready for you to pick up.
ORDER DISCREPANCIES
Check all orders immediately upon receipt and contact us within 10 days on any discrepancies.
RETURNED MERCHANDISE
Please see our Returns & Exchanges section.
REPLACING MERCHANDISE
When a situation occurs where Mann Lake Ltd. is shipping another product to you as replacement for damaged or incorrect product, there will be an additional charge for the new product sent and a credit applied at time of the return of the incorrect product.
MERCHANDISE SUBSTITUTIONS ON ORDERS
In the event that a purchased item is not available, Mann Lake reserves the right to substitute an item of equal or greater value, for the same cost, in order to fulfill the your order. If an item of equal or greater value is not available to substitute, we may offer a substitution of lesser value. You will be charged the lesser amount in this case. Mann Lake will contact you via email for approval. Your order will be held until approval is received.
PRICES
Mann Lake Bee & Ag Supply will invoice all orders on the basis of prices which are in effect at the time of shipment. We reserve the right to change catalog prices if we deem it necessary. Please feel free to confirm prices at any time. Mann Lake is not responsible for typographical errors.
SITEWIDE DISCOUNTS
A limited number of products are excluded from sitewide discount offerings. These products include but are not limited to package bees, queen bees, nucs, gift certificates, ADM feed, subscriptions, and Featherman products. Sitewide discount offerings can not be used in conjunction with any sale or promotional pricing.
LIABILITY
Our liability is limited to the purchase price paid for any item. We make no warranty or representation, express or implied except all products conform to the description provided by the manufacturer on sales literature or product labels.
PRODUCT SUITABILITY
Due to many state and local codes and regulations regarding sales, construction, installation and use of products for certain purposes, we cannot guarantee compliance in every situation. We attempt to assure that all products comply with state and local codes and regulations, so before you purchase and use a product please review both the product application and local codes and regulations. Be sure that the product, its installation and its use will comply with those codes and regulations.
HOURS
You can use store locator for branch hours. Place orders by phone 24 hours a day at 800-880-7694, by fax at 218-675-6156 or by e-mail at beekeeper@mannlakeltd.com. Orders can also be placed online at www.mannlakeltd.com.
STATE SALES TAX
When applicable, we are required to collect sales tax by law. Exemptions for sales tax will be allowed if you have either a signed Certificate of Resale or an Exemption Certificate. The tax forms vary by state, please call for details. Law requires that we have these certificates on file before any tax exemption can be allowed.
HOLIDAY CLOSINGS
We are closed New Year’s Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day and the following Friday, Christmas Eve and Christmas Day.
CREDIT CARDS
Mann Lake reserves the right to charge credit and/or debit cards at the time of checkout. If the event that Mann Lake is unable to fulfill your order, or a request is made to cancel, refunds will be made to the original payment method. Mann Lake is not responsible for overdraft fees.